Acceptable Use Policy

This Acceptable Use Policy (“AUP”) defines prohibited and restricted uses of QCoreTalk voice, SMS, AI, and numbering services. Violations may result in immediate suspension, account termination, forfeiture of balance, and reporting to carriers or authorities.

1. Illegal & Harmful Activity

• Any activity violating applicable local, national, or international law
• Fraud, identity theft, phishing, social engineering, or financial scams
• Harassment, threats, hate speech, or exploitation
• Distribution of malware, ransomware, or unauthorized access tools

2. Voice & Robocall Restrictions

• Illegal robocalls, spoofed caller ID, or traffic pumping/wangiri schemes
• Calls without required TCPA/consent frameworks
• Interfering with traceback or lawful investigations
• High-volume short-duration spam calling patterns

3. SMS/MMS Restrictions

• Unsolicited bulk SMS (“spam”) without valid opt-in
• Phishing links, deceptive URLs, or prohibited SHAFT content
• Sending without registered A2P 10DLC campaigns (U.S.)
• Ignoring STOP/opt-out requests

4. Toll Fraud & Network Abuse

• SIP scanning, credential stuffing, PBX hacking
• International revenue share (IRS) fraud, premium-rate pumping
• Denial-of-service attacks on our or carrier networks
• Resale or redistribution of Services without written authorization

5. Content Restrictions

• Child sexual abuse material (CSAM) — zero tolerance, reported to authorities
• Content promoting violence or illegal weapons/drugs where prohibited
• Impersonation of emergency services, government agencies, or banks

6. AI-Specific Rules

• AI agents must not deceive users about human vs. automated interaction where disclosure is required
• No unauthorized impersonation of real individuals or brands
• No use of AI to generate unlawful robocall scripts or smishing campaigns

7. Number & Porting Integrity

• No hoarding, brokering, or speculative numbering without compliance
• No port-out/port-in without proper LOA authorization

8. Monitoring & Enforcement

We and our carriers may monitor traffic patterns, complaint rates, STIR/SHAKEN scores, and fraud signals. We cooperate with traceback groups and law enforcement. You must remediate violations within deadlines we specify.

9. Reporting Abuse

Report suspected abuse to operaciones@qcoret.com with call examples, message samples, timestamps, and source/destination numbers.